Terms & Conditions

Terms & Conditions

Monster Mash Teas is the trading name of Monster Mash Teas Ltd. We are an online shopping Website. We offer an extensive range of Finest Quality Teas. We are completely dedicated to supplying our customers with first class service and products. At all times we welcome feedback from our customers which enables us to improve wherever necessary, feel free to read our Terms and Conditions.

 

Our Contact details:

contact@monstermashteas.co.uk
Phone: 07871419298
VAT No: 270815407

 

Making A Purchase

Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment or PayPal payments. We accept Visa, Mastercard and debit cards ( We don’t accept American Express ). These payments are taken securely online via secure terminal.

The confirmation of order message you receive is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, inadvertently under-priced goods, or are no longer able to supply a particular product for some reason. In the case of a change in price, we will always contact you first to ensure that the price is acceptable.

 

Shipping and Handling: Important Notice

All orders are handpacked to order so you have the freshest product possible.

Postage is charged at the prevailing Royal Mail postage rate. UK customers have the option of having the goods sent by 1st and 2nd Class.

 

POST OPTIONS

UK 1st Class Royal Mail deliveries. Up to 20kg

UK 2nd Class Royal Mail deliveries. Up to 2 Kg Maximum.

UK Standard Parcel Mail for UK deliveries. Up to 20kg Maximum.

 

Orders received that are over the maximum weight will receive a shipping quote where possible.

 

Delivery Schedule

All our teas are packed to order and we aim to dispatch within 2 / 3 business days ( 3 / 5 days during peak periods ) , and then please allow time for the chosen postal option.Occasionally we may be awaiting a shipment of tea in which case we would notify you if we expected a slight delay.

 

Back Orders

In the rare event your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

 

Tax Charges

Tea is exempt from VAT. Certain sundries or equipment attract the standard rate of 20.0% VAT

 

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Cheques and postal orders are not accepted.

 

Guarantee

We guarantee your satisfaction.

Reaching Us

If you need to reach us, please email us at contact@monstermashteas.co.uk. Alternatively, you can call on 0787141928

 

Privacy Policy

Monster Mash Teas Ltd do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

 

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

 

Order Cancellation

We have the right at anytime to cancel an order placed should there be a technical issue with your order, you will be entitled to a full refund of monies paid.